Customers have an unconditional right to withdraw from an order for two weeks after having ordered a product. After withdrawing from an order using the contact form below, an email or another written form of declaration, the order will be cancelled without any questions, and payments will be refunded including shipping costs. The withdrawal declaration must include precise information about the order, the order date, and the order number. Should a delivery be on it’s way and has not yet arrived, the delivery acceptance must be refused, and SD&C will refund payments including delivery. If the withdrawal is declared after a product has arrived, the customer has to organize and pay for the return delivery, and SD&C will refund the product’s cost, if the product has not been used and can be sold again.
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